Jim's Plumbing

PLUMBING BLOG

Vulcan Freeloader Gas Outdoor HWS Thermocouple Replacement

Vulcan Outdoor Freeloader Hot Water System Had Thermocouple Replaced By Jim’s Plumbing

This morning a customer called our office as he had discovered that he had no hot water coming out of any of his taps at home and couldn’t have a shower before work. He was very distressed as he hadn’t had the unit serviced before and wasn’t sure what was causing this problem to happen as the unit looked okay to him.

Our team organised to have the plumber out within the hour* which is one of the many benefits of Jim’s Plumbing. We understand that it is difficult to get a plumber at such short notice when you need one most. We also offer quick payment methods for the ease of our customer as all of our vans have mobile EFTPOS available and are equipped with GPS tracking.

The plumber arrived on site at the customer’s property within an hour of his phone call and he was able to inspect the Vulcan Freeloader Gas Outdoor hot water system and discuss with the customer what had been going on.  He found that the gas hot water system had a failed thermocouple and advised the customer that this was a part that he was able to replace.

The customer happily accepted the quote and the plumber went ahead straight away with the replacement, and also checked the other outdoor gas connections while he was there. Before the plumber left he was able to give the customer a detailed invoice and explained the included warranty of the replaced part.

The plumber tidied up after himself and took the old part with him.  The customer was very happy with how efficient the service was as he was not expecting to have it fixed as fast as it was and he was very stressed about how this could affect his day if it wasn’t dealt with straight away.

The customer service team contacted the customer soon after the plumber left to ensure he was 100% satisfied with us and checked that the plumber had left additional after care such as a sticker with our number on the hot water system just in case the issue happened again. The customer advised he would definitely use our services again and would recommend our services to his family and friends.

No Interest Ever!* payment plan options available on hot water heater replacements to help ease any financial stress this burden may cause. If your hot water heater is leaking, or you have no hot water, we can often have a plumber to you within the hour*.

15 Years of Service
15 Years of Service