Our call centre staff at Jim’s Plumbing received a web enquiry from a customer who was looking for a supply and installation of a brand new hot water system.
Vulcan Freeloader 135 Litre 648135NO
When speaking to the customer, our call centre staff were able to shuffle plumbers around to settle on a time which was most suitable for the customer. Our plumber attended the site prepared to provide guidance and expert advice to our customer and to answer any questions the customer may have had. The customer advised our plumber that they were looking to move away from an electric unit which they currently had, in order to hopefully reduce the price of their electricity bill.
Our plumber assessed the site thoroughly to ensure that the customer would be receiving the best hot water option which was most compatible with their household and provided our customer with a selection of hot water systems which they could choose from. The gas external Vulcan Freeloader 135 Litre – 648135NO is ideal for its 4 star energy rating, choice of natural gas or LPG, 5 year limited warranty on the cylinder* and the fact that the system is Australian made.
Not many companies have the ability of completing the work on the same day that the quote has been accepted, but our plumbers at Jim’s Plumbing always come prepared for the work. Our plumber was able to provide them with an on the spot quote, source the hot water unit and start the work immediately! The desired hot water system in no time and completed the conversion/installation on the same day* in which the booking was made.
Upon the completion of installation the customer had multiple options of payment to choose from with either cash, cheque, credit (installed EFTPOS machines in plumber vans) or the option of the interest free payment plan; which this particular customer had taken advantage of. The plumber was able to talk our customer through the process. Our customer expressed how happy and relieved they were that they did not have to wait weeks for this all to be finalised and it was all completed within hours of the initial web enquiry.
No Interest Ever!** payment plan options available on hot water heater replacements to help ease any financial stress this burden may cause. If your hot water heater is leaking, or you have no hot water, we can often have a plumber to you within the hour*.