Vulcan 341 Series Gas Hot Water
A brand new customer contacted our offices at Jims Plumbing early last week to organise a plumber as his Vulcan Gas Storage tank had stopped producing water and he was unable to have a shower. He advised that his unit was 9 years old and he was very concerned that he would need to replace it.
Our understanding team were offered to dispatch a plumber within the hour* to his property, as we know that time is of the essence with these situations. Leaving serious plumbing issues can lead to further damage and repair.
The experienced Jim’s plumber was at his door within an hour of his initial phone call which was very reassuring for the customer as he was very anxious to find out what was wrong with the unit. All of our experienced plumbers are employed directly through the company and are also fully qualified gas fitters, which makes the work they can do much more flexible and convenient for our customers.
The plumber ran several tests and checked over the gas hot water system before diagnosing that the thermocouple had failed – which is why the hot water system was not producing any water. The customer had located the warranty booklet that morning so he was able to see that the thermocouple was still under warranty by the manufacturer so he was very relieved by this.
The customer had not had a plumber out in a very long time, as he hadn’t had any issues with his new home. However, he had been meaning to get a plumber out in the future and noticed that recently when he turned off the tap in his shower the water was dripping slightly. The plumber was able to go ahead and fix this on the spot for the customer.
One of the great things about Jim’s Plumbing is that we only charge for each 15 minute blocks of labour so our customers only ever pay for the time we are on site.
Once the plumber had completed the work and tidied up, our customer service team was able to contact him and make sure he was 100% satisfied with the work that was done. The customer was very happy with this as he was not expecting it and he advised our team that our services had truly exceeded his expectations. He also advised that he would happily use our services in the future.
No Interest Ever!* payment plan options available on hot water heater replacements to help ease any financial stress this burden may cause. If your hot water heater is leaking, or you have no hot water, we can often have a plumber to you within the hour*.