Jim's Plumbing


Thermann 20 Continuous Flow Hot Water Service

Thermann 20 Continuous Flow Unit 20NG60

We recently serviced a hot water system as a customer called our booking centre and told our friendly and understanding staff that he had been having trouble with his shower for some time now. He said that every time he had a shower, the water temperature would run hot and cold and not stay at a nice temperature. As the customer has had bad experiences in the past with other plumbers he was worried that we wouldn’t turn up. To assure the customer we told them the name of the attending plumber as well as that he was using a reputable Australian brand that has been around for a very long time.

As the plumber was only 30 minutes away, he was able to call the customer to assure him that he was coming and that he would only be half an hour away. Once at the home, the customer was so happy to see the plumber so well dressed and in uniform. The customer showed the plumber to the system, it was a Thermann 20 continuous flow hot water unit, or instant hot water system, with model number 20NG60.

All of our plumbers are very experienced and fully qualified in fault finding on hot water heaters as they are dealing with them every day. Due to this wealth of knowledge, our plumbers are able to find the problem in the quickest time possible. In this case, it was actually nothing to do with the hot water unit, it was the shower head causing the problems. Sometimes certain shower heads have water-saving valves, this valve restricts the water flow, making it hard to sustain a nice temperature with the hot and cold water combined.

The shower head had recently started to leak, the customer decided to have the whole shower head replaced. The customer chose to have a different shower head to be replaced, instead of a standard shower head, she chose a handheld head, as it can be removed from the wall. All of our Jim’s Plumbing vans are always fully stocked with universal parts, sourcing the part that was required was sourced with the least amount of fuss. We do this to save time and money for our customers so they can move on with their day.

The very next day, the customer received a phone call from our customer service team. We do this every day with every job to make sure that all our customers are 100% happy with the experience from start to finish. No Interest Ever!* payment plan options availableĀ on hot water heater replacements to help ease any financial stress this burden may cause. If your hot water heater is leaking, or you have no hot water, we can often have a plumber to you within the hour*.

15 Years of Service
15 Years of Service