A new customer contacted the offices at Jim’s Plumbing today as their electric boosted solar hot water system tank had been damaged by an intruder that had attempted to steal it. The customer had been on holiday and came home to find that the cylinder had been damaged and was leaking all over the backyard. She was very upset by this and our understanding team was able to send a plumber out to her within the hour*
Rinnai Sun Master Storage – Solar Hot Water System
The customer advised that she just needed the hot water cylinder to be replaced straight away as she was also expecting guests the very next day and was very stressed about how this could impact her.
The plumber arrived within an hour* of her phone call and was able to turn off the mains for the customer to stop any further leaking. He checked over the unit and found that the damage on it was irreparable.
The customer had a feeling that it needed to be replaced so the plumber was able to discuss replacement options with her straight away. As the solar unit was electric boosted we were able to offer to change it over to electric gas boosted instead but she was wanting to keep everything as much the same as possible.
With this in mind, the plumber suggested that she could replace the unit with a Rinnai B26 Electric boosted solar tank – Essentially the same unit but for the newer model. Unfortunately, the old systems plate details had faded off so we were unable to be completely sure how old and which exact make it was – As you can see in the photo it was an old Rinnai Sun master and the customer advised it was at least 10 years old from what she remembers.
The Customer Was Happy
The customer was happy to have the unit replaced with a Rinnai B26 – Sun master – Electric Boosted Solar hot water system. We also discussed our interest free terms* options with the customer, as we understand these things can happen very suddenly and are often not budgeted for. The new Rinnai B26 system comes with a 5 year warranty on the tank from the manufacturer, and the tank also comes with an added sacrificial anode for added protection.
The plumber went ahead and took out the old system and installed the new one straight away. The plumber made sure that he tidied up the area as soon as the job was completed and took away the old system so the area was ready for use. The customer was very grateful that we were able to help so quickly as she was very concerned that it could take days of even weeks to get sorted out. She advised she would highly recommend Jim’s Plumbing to all of her family and friends and would use us in the future. So call Jim’s Plumbing today on 1300 068 480.
No Interest Ever!* payment plan options available on hot water heater replacements to help ease any financial stress this burden may cause. If your hot water heater is leaking, or you have no hot water, we can often have a plumber to you within the hour*.
Choosing the correct hot water system can be difficult, as there are so many options to choose from; Click on the links to find out more about these systems.