Rinnai Solar 20 Gas Boosted Continuous Flow Solar
A new customer contacted the offices at Jim’s Plumbing early one Sunday afternoon. They had a reasonably new Rinnai Solar 20 Gas Boosted Continuous Flow Solar hot water system – but they needed a fully qualified plumber to come out and see if the water temperature could be adjusted as the inside wall temperature controller setting wouldn’t allow it to go above 50 degrees.
The customers advised that they had full availability that day but our dedicated staff were able to organize and send out one of our hot water specialists within the hour* of their phone call.
The plumber was able to assess the hot water system and make some adjustments so that the customer had access to hotter water in the bathrooms. The customer explained that the plumber who installed the system originally had set a default temperature which was fine at the time. However, the customers recently purchased a large spa bath for their ensuite and preferred the setting to be adjusted to a higher temperature for this.
Whilst the plumber was onsite the customer requested that the kitchen mixer tap be checked over as well. She had noticed that it had become loose at the base as well as another washer tap in the bathroom.
The plumber was able to reconnect the kitchen mixer tap for the customer as well as change over the bathroom washer tap which she was very pleased about. The plumber was able to leave the work areas neat and tidy before he left, and once he had completed his work – Our friendly customer service team was able to contact the customer to make sure she was 100% satisfied with the work that the plumber had done.
At Jim’s Plumbing all of our plumbers are fully qualified with years of experience and are employed directly through the company. This gives our customers peace of mind as they know they can always count on knowing that they are getting a fully qualified trustworthy, professional plumber to their door.
Our customer service team often follow up with our customers to get feedback on our services, both the good and the bad. This customer said she was very happy with how quickly we were able to come out and assist and felt that the plumber was very professional and respectful of being tidy when he was in her home. She advised she would definitely use our services again. So call Jim’s Plumbing today on: 1300 068 480.