Jim's Plumbing

PLUMBING BLOG

Rinnai Infinity 20 Replacement Service

Replace Rinnai Infinity 20 Hot Water Unit

At Jim’s Plumbing, the blood of the company is customer service. All the decisions made in the course of the day is relevant to making out customer’s experience the best we can. As soon as a customer calls us for service, all the way up to payment of the bill, they can expect only professionalism and proficiency.

This service does not stop there sometimes as all our work is fully guaranteed; although rarely necessary, a plumber can be sent back to a job within the guarantee period.

Last week was a classic example of a great job done when we were called out to a job where the customer’s hot water system and stopped working. It was a Rinnai Infinity 20 system which runs on natural gas. We managed to attend within the day as is our standard and had a diagnosis for the customer within minutes. It turned out that the hot water systems as pictured below was passed it’s used by date and had to be replaced.

To date, our customers had been satisfied with the hot water service and our plumber suggested that they replace the unit with a comparable unit. It was simply an upgraded, newer version of the Rinnai Infinity 20 that they currently had installed. This hot water system provides continuous hot water any time of the day while only heating up water as needed which means more savings in the long run. It also comes with a 12 year warranty* and is 6 star energy-rated.

Our plumber had a comprehensive quote ready after a quick evaluation which the customer accepted straight away. As such, our plumber was able to source a brand new system and begin work on installation on the same day! Not surprisingly, the customers were impressed with the efficiency which the plumber worked at.

After installation, as part of the hot water system replacement provided by Jim’s Plumbing our plumber checked that all hot water taps were working efficiently and that all pipework was installed up to regulation standards. Furthermore, included in the quote was also the installation of insulated pipes to ensure that no hot water was wasted.

Lastly, the installation came at no out of pocket cost to our customers as we were able to offer a 0% interest payment plan. The paperwork was completed fully by our office making everything absolutely hassle free for our customer. During the follow up call, the customer stated that they were extremely satisfied with services rendered.

No Interest Ever!* payment plan options availableĀ on hot water heater replacements to help ease any financial stress this burden may cause. If your hot water heater is leaking, or you have no hot water, we can often have a plumber to you within the hour*.

15 Years of Service
15 Years of Service