Rinnai Infinity 18 Instantaneous Hot Water Unit
Jim’s plumbing was called out last week to a house experiencing some issues with their hot water system. They had a instantaneous hot water system which usually delivers unlimited hot water to them, but lately, the hot water has been running out quite quickly. So much so, that a shower is near impossible. The customer was at work at the time but could be home later in the afternoon. We booked in a time that worked with the customer’s schedule and met him onsite that evening.
The customer’s system was a bit of an older unit, and it hadn’t had any parts replaced so it’s easy to see why a fault has occurred. The pressure valve was faulty and was not allowing enough pressure to build up and utilise the heating element. This was an easy repair as the plumber had the part in the back of his van, but also, due to the age of the unit, he also recommended considering a new system. He explained they may get another 1 or 2 years tops as other parts would fault soon. The customer made aware, he was left with 2 options. As much as he appreciated the plumber’s advice and he knows the system needs to be replaced, he decided to go for the repair at this time. He was not planning financially to have to replace the whole system and would need to look at his options. The plumber agreed and got to work.
Not long after arriving the work was done. They tested the unit and it was producing a much more constant stream than before. The customer did ask for a quick quote while onsite just to plan for the future, but the important thing is the household would have functioning water that night.
The following day the customer was called from our customer service manager just to check the whole transaction had gone through smoothly. The customer was thrilled to have a much more reliable source of hot water at the moment. He praised the customer service operator for making the booking process clear and with haste, and was stunned to see an after job service to check customer satisfaction. It’s safe to say he will now be a regular Jim’s customer in future. Jim’s Plumbing have completed over 100,000 jobs and a lot of our customers are actually repeat customers, and when you hear about stories like this, you can see why. Call Jim’s Plumbing on 1300 068 480.