Jim's Plumbing

PLUMBING BLOG

Rheem Stellar 360L Gas Storage Repair

Rheem Stellar 360L Gas Storage Repair

An emergency call out was made to Jim’s Plumbing in the early hours of a Monday morning, the customer had no hot water from this Rheem stellar 360L gas storage unit. The issue was a pilot light that was continually going out, a common fault for this model. Frantic, the customer was quickly able to get hold of Jim’s Plumbing national call centre to arrange a plumber for a repair.

Within the hour, a fully qualified Jim’s plumber attended site and moments later had found that the piezo igniter on the unit had been clogged due to strong winds and weather conditions, stopping the flow of gas to the pilot light. Due to the nature of the problem, the plumber was able to quickly identify this as the positioning of the unit suggested it had been in the firing line for most of the area’s bad weather.

The replacement part for this unit was easily sourced as the Rheem stellar 360L is a very popular and common choice for customers across Australia. The part was sourced from a nearby supplier, installed swiftly and with ease resulting in the customer being able to take a hot shower before leaving for work. This entire process from booking to repair, took a total of 90 minutes, thanks to the quick and easy booking process from the call centre, and the incredible experience from the fully qualified Jims plumber.

The customer had a printed out detailed report of the job scope, identified problem and what repairs were carried out on site, thanks to an advanced in-van computer system specifically designed for Jim’s Plumbing. For peace of mind, the customer has available, a 1 year warranty on the workmanship and any parts carried out and installed by the tradesman on site. The customer also was able to pay the invoice via mobile eftpos, as the vans are equipped with this facility also.

With a 5 star energy rating and an impressive 200L per hour in water recovery, it’s no mystery that the Rheem stellar series is one of the top sellers in the market. This particular unit boasts a 10 year warranty on the cylinder, a 5 year warranty on labour and 1 year warranty on all parts and labour. The stellar 360 is a mains pressure hot water service meaning the occupants are able to run multiple showers at a time and is also suitable for connection to natural gas supplies.

15 Years of Service
15 Years of Service