One of our regular customers contacted our call centre this morning as they were having an issue with their Rheem Stellar hot water system. He spoke with our call centre team and explained that it had stopped working completely and there was an issue with the pilot light as it wouldn’t stay on. He also let us know that this was ongoing as he had also had another plumber recently check this with no diagnosis.
Thermocouple replaced on the Rheem Stellar 330 by Jim’s Plumbing
We arranged to send a plumber to him that morning and discovered that the hot water system was very old but we were able to fix the issue by replacing the thermocouple. The friendly and understanding plumber discussed with the customer the diagnosis as the thermocouple had failed and the customer was happy for us to go ahead with the work. In no time at all we had replaced the broken part for the customer, with minimal disruptions to his day. He was very happy with this as he had young children and had a busy day ahead of him.
One of the fantastic things about Jim’s Plumbing is that we understand that you have a busy schedule and will always endeavour to get out to you as soon as we possibly can. Our customers are always reassured that they will receive help when they need it most from a fully qualified plumber, with many years’ experience. We also have EFTPOS facilities available in all of our vans, which are also equipped with state of the art GPS tracking and on-board computer systems do that we can always provide our customers with a detailed invoice.
The customer was reassured as we warranty this part that we had replaced for him and he received a call from our customer service team not long after the plumber had left to ensure he was 100% happy with the service that he had received. The customer gave us some very positive feedback, advising that he loved that the plumber went the extra mile by making sure he understood what the plumbing issue was and he cleaned and tidied up after himself before leaving. The customer advised that he would use our services again and will recommend us to friends and family because we were able to get out to him so quickly.
No Interest Ever!* payment plan options available on hot water heater replacements to help ease any financial stress this burden may cause. If your hot water heater is leaking, or you have no hot water, we can often have a plumber to you within the hour*.
Choosing the correct hot water system can be difficult, as there are so many options to choose from. Click on the links to find out more about these systems:
Contact Jim’s Plumbing for the installation, servicing, and repair of your hot water system today!
Please be advised that we have additional Hot Water System brands & models available.