Jim's Plumbing

PLUMBING BLOG

Rheem Stellar 160 Litres Gas Storage Repair Service

Need a Rheem Stellar 160 Litres Gas Storage Repair or Service?

After several unsuccessful attempts at relighting the pilot light,  a customer gave Jim’s Plumbing 1300 068 480 a call to get hot water back in their home. They had family members from overseas staying at their home and needed it done as quickly as possible. After explaining this to our 24/7 call centre, we were able to get one of our plumbers to them within the hour*.

We sent out one of our many fully qualified plumbers and gas fitters, not employing any apprentices or first year plumber to give our customers peace of mind. Upon our inspection of this Rheem Stellar, we quickly were able to determine the problem. Our plumber found a very common problem with any type of gas hot water system – the thermocouple was faulty. This meant it stopped the pilot light from being able to ignite.

The thermocouple is a very important safety device that turns off the gas supply when the pilot light is off.  If this part is not working correctly it can result in the pilot light being unable to ignite. Having had come across this problem it was an easy fix for the customer and the plumber, replacing the thermocouple and ensuring to test the unit to determine everything was running perfectly.

This was a relief to our customer, who thought they would have to have this unit replaced, after it only being installed short time ago. This Rheem Stellar gas storage hot water unit has an energy rating of 5 stars – this great energy efficient system will save customers from high gas bills. With a first hour capacity of 330 litres of hot water and high recovery of 200 litres of hot water an hour, meaning no waiting around for a long period of time to get into a nice hot shower!

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This Rheem Stellar has a full 10 year warranty on the cylinder and superflue, a 5 year warranty on labour of the cylinder and superflue and a 1 year warranty on all other parts and labour. This unit also includes mains pressure – which means multiple people can have a shower at any given time. It is suitable for a household of 2-6 with a capacity of 160 litres and is available in natural or LPG gas models. Once the work was completed, our customer opted to take advantage of our convenient mobile EFTPOS facilities, and then we were on our way to the next job!

Shortly after the plumber left our customer service manager gave the customer a call to ensure they were happy with the service. Our customer advised us that they were very happy with the prompt service and have already recommended us to a neighbour who gave us a call 1300 068 480 later that day, for some leaking taps!

No Interest Ever!** payment plan options available on hot water heater replacements to help ease any financial stress this burden may cause. If your hot water heater is leaking, or you have no hot water, we can often have a plumber to you within the hour*.

15 Years of Service
15 Years of Service