Your Local Expert
Early in the morning, the call centre at Jim’s Plumbing received a call from a regular customer in regards to their Rheem Solar 160L hot water system. The customer had found that it had stopped producing hot water and the solar panels were leaking from the roof. The customer had asked for the particular plumber they usually use when booking with Jim’s Plumbing, and the dispatch team were able to send him out within the hour.
On arrival of the job, the fully qualified hot water technician had noticed that it was a solar hot water system that was easily able to be repaired, and he had all the parts needed to be stocked in his van, so there was no need to leave the customer waiting. The customer was happy with this news as they had not budgeted for a new one or have time to waste to wait for their hot water to be back on. The job was completed within a short amount of time and the regular customer was able to quickly pay via EFTPOS facilities which all our plumbers have in their vans. These facilities accept cards of AMEX, MasterCard and Visa!
Once the job was completed and the plumber had left, our customer service team called the customer to ensure that they were satisfied with the plumber and the work is done. The customer advised that they are always happy with the plumber they use from Jim’s Plumbing and are always satisfied with his work!
The Rheem Solar system is a split system, designed for a 160L mounted tank to be on the ground, and on a compact sized collector to be mounted on the roof. It has a 5 year warranty on the cylinder and collectors, 10 year warranty on the gas boost heat exchanger, 3 year warranty on the labour on the cylinder and heat change, and 1 year warranty on parts and labour. It is best suited for 2-5 people, and is enhanced for the protection against frost. It comes in a number of sizes to suit your family home needs.
If you are in need of a new system as your current system is deemed irreparable by our qualified hot water technicians, we have Interest free payment terms!* We also take your old hot water system away for you, so there is no need for you to worry about doing it yourself!
No Interest Ever!** payment plan options available on hot water heater replacements to help ease any financial stress this burden may cause. If your hot water heater is leaking, or you have no hot water, we can often have a plumber to you within the hour*.