Your Local Rheem Optima Expert
After having to constantly relight the pilot light multiple times in any given day, thinking it must only be the wind blowing it out, they found they could no longer reignite the hot water system. Our new customer decided to give Jim’s Plumbing a call 1300 068 480 after having used other parts of the Jim’s Group throughout the house and being happy with the service they received.
Our Jim’s Plumbing plumber arrived the next morning as per the customer’s request – not being available the day they called, however, we did offer a within the hour* time frame. Upon inspection of this Rheem Optima 315 litre mains pressure gas outdoor hot water heater our fully qualified plumber was able to determine the cause of this quite quickly – having attended to this popular hot water system before.
We found that the thermocouple within the system was faulty. This safety device works by shutting off the gas when the pilot light goes out, so gas isn’t being distributed when no flame is present, however, if this is faulty – the thermocouple will shut off the pilot light instead. We also installed a PTR valve for the customer. PTR valves, or pressure and temperature relief valves, are installed to relieve any increase of pressure during a normal heating cycle by releasing small drips of hot water down the drain line.
After replacing the thermocouple and PTR valve we also cleaned out the burner and pilot light to ensure the hot water system would run as efficiently as possible. As we attend to our jobs with fully stocked vans we were able to replace this safety device for the customer then and there. We only employ fully qualified, experienced plumbers meaning no apprentice or first year plumbers, so we can have the job done quickly and professionally.
Rheem Small and Optima gas models are very similar. The Optima model offers a few added benefits over the Small models, including 2 protective anodes in the tank, and an adjustable thermostat.
The unit the customer had was ideal as they were a two person household. This particular system is great for small to medium households depending on your hot water needs. The Rheem Optima 315 litre hot water system has a full 7 year warranty on the internal cylinder and has an energy rating of 4 stars, we find that it is a quick, energy efficient installation to replace an older gas hot water heater in your home, making sure no cold showers on chilly winter mornings. This system can heat 248 litres of water in the first hour, and can only be installed outside the property. As explained in the initial booking call we are able to accept cash, cheque, credit card, and EFTPOS all available in the plumbers van for convenience to our customer.
Shortly after our plumber attended, our new customer received a call from our customer service manager to ensure satisfaction with our service. We received a fantastic review from our customer, and guaranteed a repeat client for any plumbing job in the future, large or small.
No Interest Ever!** payment plan options available on hot water heater replacements to help ease any financial stress this burden may cause. If your hot water heater is leaking, or you have no hot water, we can often have a plumber to you within the hour*.