Replacement Old Rheem Optima for New Rheem Stellar
After thinking all hope was lost, ringing company after company and no one being available, our customer stumbled across Jim’s Plumbing and gave us a call. It was the day before the Easter break and the customer required a new hot water system to be installed, finding they currently had no hot water and the hot water system leaking from the bottom.
The customer explained to our friendly call centre operator that they needed someone out as soon as possible as they had quests staying over the long weekend. Thankfully, Jim’s Plumbing has a large fleet of plumbers and we were able to organise one of their local plumbers to attend that day.
Only a few short hours after the customer’s initial call our plumber arrived, our customer showed us to his Rheem Optima storage hot water system 810135NO, and explained they wanted a new one installed ASAP. Our plumber got to work, assessing all the connections and providing our customer with a quote for the supply and installation of a new Rheem Stellar Stainless Steel 250 litre hot water system. We were also able to offer an interest free payment plan*, good news for the customer, who was not expecting their hot water system to break so suddenly. After the payment plan was organised our plumber got to work. First sourcing the unit from one of our many suppliers.
Our quote also included the removal of the old hot water system and dumping, ensuring to leave no mess for the customers soon arriving guests.
This Rheem Stellar 250 litre hot water system is suitable for a family of 3-5 depending on the hot water demand, with a modern and beneficial stainless steel tank to prevent corrosion. This system will suit many families, having no anode, saving extra maintenance costs in the future. This can also be used off-peak to save on money if less people are in the house for an extended period. This product is made proudly in Australia and is built to withhold all of Australia’s climates. There is a 10 year warranty on the cylinder, and a 1 year warranty on all other parts and labour. With a full capacity of 270 litres and features a dual handled cold water connections, and a hot water connection at the top of the water heater.
Our customer was absolutely delighted that we could not only attend just before a long weekend but that we were able to supply and install a new system the day of their initial phone call. We also advised that if they do need anything else that we do also work every public holiday!