Jim's Plumbing

PLUMBING BLOG

Replace Old Leaking Rheem Stella 330 Hot Water Unit

Old Leaking Rheem Stella 330 Hot Water Heater Replacement Service

We attended to this hot water heater as a client woke up this morning with no hot water. The customer called us after recommendations from family and friends that had used Jim’s Plumbing in the past and has fantastic experiences. Our expert plumber attended quickly and it was found that water was dripping onto pilot light.

Which was extinguishing the flame causing no hot water throughout the house. Once the cylinder is leaking there is no repair available. However, we were able to provide a quote to the customer and offered to install the system same day.

As the customer was extremely happy with the reliability of their old unit and the hot water pressure that is produced. We provided the customer with a replacement of their old unit with one nearly exact. The quote given to our customer was also inclusive of dumping the old cylinder. We offered our customer the interest free terms* which is often used in these emergency situations where there is an unexpected cost.

The customer opted to go ahead with our no interest ever** payment plan as it was no extra cost to themselves and they would rather use this money for other things in the house. We advised the customer there will be no penalties if they wish to pay off the quote earlier and only takes a few minutes to complete over the phone application.

Only 3 hours and 25 minutes after our prompt arrival the supply and install were completed in full and a certificate of compliance was issued, giving the customer hot water only 5 hours after the initial call to us. No Interest Ever!** payment plan options available on hot water heater replacements to help ease any financial stress this burden may cause. If your hot water heater is leaking, or you have no hot water, we can often have a plumber to you within the hour*.

After our discussion with the customer upon arrival we discovered there were three people in this house. The system we recommended and installed for the customer of a Rheem Stellar 330 has an energy rating of 5 stars. Which is extremely impressive for a storage hot water unit.

The added benefits of a 10 year manufacturer warranty on the cylinder. A unit that is made in Australia and not an imported unit, with 185 litres of hot water delivery makes this the perfect unit for large families.

15 Years of Service
15 Years of Service