Dux Prodigy 3 135L Gas Hot Water Heater Replacement Service
A customer’s Dux Prodigy unit had appeared to have a leak from the side overflow pipe and was also refusing to produce strong hot water like it used to. Being a 7 year old unit the customer believed it was time for an upgrade as the 2 year manufacturer’s warranty had expired already, but still wanted someone to see if it can be patched up and kept alive.
The call was made to Jim’s Plumbing to come and see if anything could be done to repair the unit. Within 30 minutes, a fully qualified Jim’s plumber had arrived to the customer ready to begin the process. Upon internal inspection and within moments, our experienced plumber was able to determine that the unit had a fatal leak from the internal cylinder and cost of repair would outweigh the cost of a replacement unit.
The customer took the option to replace the old 7 year old unit with a brand new gas instant hot water system, as they had a large family that required more output than what the Dux unit was provided in the past.
Work commenced as soon as the customer accepted the quote given to them onsite. The plumber began draining the old unit and decommissioning for removal. Once the old unit had been removed it was found that the newly selected hot water unit required an upgraded gas line as it was a more powerful unit. To the customers surprise our plumber was able to do this work as well as installing a new hot water service the same day! Again a quote was given to the customer for this separate job which was happily accepted. No time was wasted with the gas line upgraded as the plumber had all the required copper and fittings on board his van.
Once the gas service was sufficiently upsized, the new instant gas system was installed and connected, the customer was happy to see all the work being done on the same day including a brand new power outlet that the plumber had arranged to be installed also.
The customer and their family were overjoyed at having hot water on the same day as they had called the plumber out. The customer was also happy to hear the warranty on the workmanship of the job was covered for 1 year, along with the standard manufactures warranty.
No Interest Ever!* payment plan options available on hot water heater replacements to help ease any financial stress this burden may cause. If your hot water heater is leaking, or you have no hot water, we can often have a plumber to you within the hour*.