Bosch Instant Hydro Power Hot Water Replacement Service
A new customer contacted the friendly bookings team at Jim’s Plumbing late yesterday afternoon as she was experiencing some issues with her Bosch external hot water system and found that it was leaking. The customer advised that the system was manufactured in 2010 and they had no previous issues with it at all and requested to have a plumber as soon as possible.
Our understanding team were able to get in contact with the nearest Jim’s Plumber and send him to the property within an hour of the customers call*. The customer was very happy about this as she was concerned that the leak could cause damage around where it was installed or pose a safety risk.
The plumber was able to check over the unit and see if it was repairable at all once he had arrived on site. However, unfortunately, the system was beyond repair. Fortunately for the customer, our plumber was able to quote for a brand new hot water system with a fixed supply & installation quote as a long-term solution.
The customer was upset as she had not budgeted for this kind of situation. However at Jim’s Plumbing, we understand this and we were able to offer our interest free terms* on the installation of a new system.
She needed the issue fixed as soon as possible as she was expecting guests the following day and opted to go ahead with the interest free terms on a new system.
The customer opted to have a new Bosch External HydroPower 16H installed and the plumber was able to go ahead with the removal of the old unit and installation of the new one straight away.
The Bosch 16H is similar to the old unit as it uses the same continuous flow technology and is very energy efficient- Using natural gas. This unit is suitable for smaller 1 to 2 bedroom houses and does not require any electricity for power or a pilot light like most gas hot water systems.
Once the plumber had completed the installation for the customer. He made sure that he tidied up the area so that it was neat and tidy and as it was.
He also was able to take away the old system, so the customer was left with a brand new hot water system that same day.
Our dedicated customer service team contacted the customer as soon as the plumber had left the site just to make sure that the customer was 100% satisfied with the work that was completed on site. This is all part of our service as we like to get any feedback as our fully qualified plumbers are all employed directly through the company.
No Interest Ever!* payment plan options available on hot water heater replacements to help ease any financial stress this burden may cause. If your hot water heater is leaking, or you have no hot water, we can often have a plumber to you within the hour*.