Vulcan 135 Litre Hot Water Heater Repair Service
At Jim’s Plumbing, our plumbers are knowledgeable and highly experienced with hot water system repairs and replacements. We work on a vast range of hot water tanks whether it be solar, electric gas and a variety of brands including BOSCH, Rheem, Aquamax, Solahart and Vulcan.
Today we had a call out to a customer whose Vulcan 135 Litre hot water system was continuously dribbling from the pressure relief valve. We booked in our plumber to attend to the customer’s premises within the hour* with a completely stocked van, carrying standard parts for most plumbing issues. Our plumber attended to site within the designated timeframe and got straight to work, assessing the hot water system.
Upon assessment, the plumber realised that the hot water system was manufactured in 2009, identifying that there was still some life left in the system. He had assessed the leaking pressure relief valve and diagnosed the valve to be faulty. There was nothing wrong with the actual water heater itself, so this was an easy fix to our qualified plumber and gas fitter. He was able to supply and install a brand new pressure relief valve for the hot water system on the same day due to having the part available in the plumbing van.
Upon completion of the work, the customer had the option of finalising payment either through cash cheque or credit but took advantage of our installed secured EFTPOS machine in the plumbing van. Upon completion of the work, our plumber provided our customer with our business card for future call outs.
The customer later that very day had taken it upon himself to call the office and speak with our customer service team before they could give him a courtesy call on the job. He provided valuable feedback advising that the call centre staff who had taken the initial phone call was extremely helpful and professional, making the booking experience fantastic. When the plumber arrived on site the customer explained how well presented he was and how friendly and respectable he was and also delivered quality work. Our customer service team had taken this feedback on board!
We always aim to provide a great plumbing experience for every individual customer and we are always looking to improve our services by taking on all feedback from our customers. So for when your next plumbing services need repairing or replacement, try giving Jim’s Plumbing a call on 1300 068 480 and have our friendly staff assist you!