Jim's Plumbing

PLUMBING BLOG

Repair Rheem 20 Continuous Flow External Hot Water System

Rheem 20 Continuous Flow External Hot Water Unit

The last thing you want early on a Monday morning is to wake up to a freezing shower! We had a customer call through with just this very issue and needed it fixed almost immediately, to hopefully get the house back in order, the kids off to school and to get on the way to work.

Upon receiving the call at Jim’s Plumbing, our friendly call centre staff got straight to it and efficiently booked in for one of our professional plumber and gas fitters to attend to site within the hour* of making the initial booking call.  Our plumber attended the site in the designated time frame, completely uninformed and ready to get to work.

Our plumber assessed the external Rheem 20 Continuous Flow hot water system on site which was causing such a chaotic morning.  Upon doing some testing and looking into what may be causing the lack of hot water, the plumber diagnosed the problem being a malfunctioning thermostat which is actually a very common issue with hot water systems.

Our plumbers always come prepared to get to work immediately and fortunately for our customer, our plumber had the required thermostat in his van stock, which was time and cost efficient for the customer.  After removing and replacing the malfunctioning thermostat and running a few more safety tests to ensure the hot water system would be working up to regulations, the customer asked for the plumber to assess some tapware which seemed to be a little loose.  Our plumber was more than happy to oblige and assessed the issued tapware which he was conveniently able to replace with more of his van stock.

Upon completion of the work, the customer explained that she was referred to Jim’s Plumbing by one of her friends who actually happened to be a loyal customer.  Once the work was completed, our customer service team finalised the booking by giving our customer a courtesy call following up on how their experience with Jim’s Plumbing went and they happily expressed how satisfied they were of how professional our call centre, plumber and customer service team were throughout the entire process and how reassuring it was knowing that their hot water issue was in the hands of an experienced hot water specialist.

No Interest Ever!* payment plan options available on hot water heater replacements to help ease any financial stress this burden may cause. If your hot water heater is leaking, or you have no hot water, we can often have a plumber to you within the hour*.

15 Years of Service
15 Years of Service