Jim's Plumbing


Chromagen Eternity T20 gas hot water service

Chromagen Eternity T20 Gas Hot Water Service

A call was placed recently from a customer who an old hot water system that was deemed to be irreparable. Our Jim’s plumber arrived on site within the hour* and was able to give the customer a quote to install a new system which would better suit the home and it’s requirements. A Chromagen Eternity t20 hot water heater was installed as a replacement from an old storage system the customer had which had developed an irreparable fault. The decision was made to install a new instantaneous unit.

The unit selected on the plumbers recommendations, was quickly and easily sourced from a local supplier as it is a popular choice with hot water systems due to is affordability and impressive 20 litre per minute flow rate. The unit was installed including all pipework and lagging to suit along with a blanking plate to cover where the existing storage unit was positioned and a new power socket for the electronic ignition system.

Upon installation, the plumber had suspected an issue with the newly installed system, as it seemed to not be performing as well as expected. The plumber suspected a gas leak with the property’s gas service lines and believed that this leak was causing a restriction inflow to the eternity unit.

A manometer (a device used to detect gas leaks) was placed on the incoming gas line and a leak was identified in moments. The leak was located further up the gas line which the customer was oblivious to. The plumber quickly isolated the gas to the property and explained the problem to the customer, also physically showed the customer where the leak was. The gas service was repaired with ease, then later gas flow was reinstated to the line. The plumber also purged the gas line removing any air trapped therein as this would hinder the performance of any gas appliance.

The repaired gas line successfully solved the problem with the newly installed hot water service and also increased the performance of other gas appliances inside the house, such as a gas stove and heating system. The customer was overjoyed with this outcome as they now had strong never ending hot water and also found a dramatic improvement in the other appliances around the house. Also as an added bonus, found their gas bill had been slashed due to the more energy efficient T20 system and the repaired gas service resulting in no loss of gas.

No Interest Ever!* payment plan options availableĀ on hot water heater replacements to help ease any financial stress this burden may cause. If your hot water heater is leaking, or you have no hot water, we can often have a plumber to you within the hour*.

15 Years of Service
15 Years of Service