Dux Proflo 135FN-B Replaced By Jim’s Plumbing
Due to a large number of extreme weather events around Australia over the past couple of months, we have been busy here at Jim’s Plumbing. Today we were called to attend the property of a first time customer who had been experiencing problems with her Dux Proflo 135FN-B.
This is one of the older units on the market, and by many reports, it has been largely superseded by newer models. The customer explained that not only had the system been leaking from the base of the tank, she had also noticed a faint smell of gas in the areas around the unit.
She had previously contacted a local plumber who had promised to attend her property that same day, but he had never shown up. Due to the fact that the customer had several small children in the house, she was starting to become increasingly worried about the possibility of a gas leak!
Fortunately, one of our expert plumbers was in the area finishing up on another job and was able to attend the property within an hour of the customer’s call for help. Here at Jim’s Plumbing we understand that a gas leak can be not only incredibly terrifying but also very hazardous to your family’s well being and as such, emergencies like this take priority. Upon arrival at the property, our plumber was able to rapidly isolate and repair the gas leak at the gas inlet to the hot water system. However, when it came to the hot water system itself the leak in the tank was unable to be repaired and the system required a complete replacement. Luckily for the customer, our experienced plumber was able to run her through all of the options for replacement and explain the advantages and disadvantages of each. The customer settled on a six star energy rated instantaneous unit, which could be supplied and installed by our plumber that very same day!
Whilst this was just this customer’s first experience with Jim’s Plumbing, she was very impressed! Our reliability, combined with the fact that all of our plumbers are fully qualified gas fitters meant that she felt reassured that her concerns would be promptly addressed. Our same day service and interest free payment plans** were also a huge bonus for this customer.
We hope that this customer will be a loyal client for years to come. If you would like to experience what Jim’s Plumbing has to offer, contact us today. Our call centre operates 24/7 for your convenience, even including public holidays.