Your Local Dux 135 litre Gas Storage Unit Model #135fn-b Expert
Recently our Jim’s Plumbing dispatch centre received a call early in the morning by a couple who were experiencing a significant drop in their hot water. This was the fourth time in six months they had the issue with their Dux 135 litre Gas Storage Unit. As it was an urgent matter, our customer service staff were able to get a plumber out there before lunch.
The unit in question was inspected by our plumber on arrival and it seemed to be a pilot light issue. The customers said that that was the same issue they had several months before and had read a number of reviews of customers having similar problems with that model. The Jim’s plumber was aware of this notorious problem with the unit and told them they really only have two options. Have the existing system fixed, or replace with a different model to avoid the issue in the future.
As the unit was only 5 years old or so, the tank was in near new condition and was definitely a few years off getting replaced. So with the parts replaced and serviced, the systems pilot light was now lit again. The clients would have hot water later in the afternoon. Although unable to at this time, they were still interested in a new unit if this issue were to happen again and got the plumbers quotation to replace with a similar model. The plumbers quote done and the hot water returning, the clients made payment using the plumber’s mobile EFTPOS machine and the plumber left.
Later that day, the clients received a call from our customer service team to see how their experience was today. They were extremely satisfied with the service from our dispatch team to the plumber and were surprised to see a follow-up call to make sure everything was okay. They had a regular plumber who no longer operates and could rest easy now knowing they had found his replacement.
From initial call to the completed job, Jim’s Plumbing is a market leader in the emergency plumbing field. We have serviced over 100,000 jobs for residential and commercial business and continue to gain more regular customers every day. Our fully qualified plumbers our hot water system expects and can repair all makes and models. So when the hot water runs out, call Jims Plumbing on 1300 068 480 and let us bring it back to you.
No Interest Ever!** payment plan options available on hot water heater replacements to help ease any financial stress this burden may cause. If your hot water heater is leaking, or you have no hot water, we can often have a plumber to you within the hour*.