Jim's Plumbing

PLUMBING BLOG

Bosch 21E Highflow, GAS, External Hot Water System

Bosch 21E Highflow External, Gas System

An advantage of using Jim’s Plumbing is our convenience of availability. Jim’s Plumbing operates 24 hours a day, 7 days a week, meaning we are available all year round, including weekends and public holidays! Our most recent public holiday, Jim’s Plumbing received a call with concern of a potential gas leak coming from a customer’s Bosch 21E Highflow hot water system. Explaining that when the window near the hot water unit is open, the smell of gas lingers into the house.

Obviously a gas leak is a serious potential threat to the safety of our customers, so our call centre operator immediately got to work in booking in a plumber to attend as soon as possible to prevent any harm occurring to the house occupants and also to reduce the possibility of affecting the hot water as well. After shuffling some plumbers around, we managed to free a plumber’s schedule to attend site within the hour*. Our plumber immediately got to work in an attempt to locate the potential gas leak, which did not take long to find and upon locating the gas leak, our plumber immediately started working on getting the issue sorted.

Fortunately for the customer, all Jim’s Plumbing plumbers come prepared for work with completely stocked vans for various plumbing services. Our plumbers are all fully qualified with years of experience and knowledge for a vast amount of plumbing work, reassuring our customers of the quality of our work. It didn’t take long for our plumber to completely resolve the issue due to his level of experience with working on hot water systems.

To prevent any stress in regards to payment, our customer was provided with a number of options to pay the plumber through either cash, cheque or credit; taking advantage of the installed secured EFTPOS machine which all of our plumbing vans have.

When on site our plumber asked our customer how she had come across our services, she advised that she was surfing the web for a plumber available to attend on public holidays, but found that no one was operating apart from Jim’s Plumbing, that she could find. While looking at our website she noticed our high 4.5 star review and decided to give Jim’s Plumbing a go. She advised to our plumber how pleased she was with our services and advised that she would definitely use our services again – which is great to hear!

No Interest Ever!* payment plan options available on hot water heater replacements to help ease any financial stress this burden may cause. If your hot water heater is leaking, or you have no hot water, we can often have a plumber to you within the hour*.

15 Years of Service
15 Years of Service