Jim's Plumbing


Bosch 13P Water Wizard

Bosch 13P Water Wizard

A customer noticed one cold morning that they had no hot water from their Bosch 13P water heater. The customer was well aware that their current water heater may be due for an upgrade as the system was nearly 10 years old. They required an instantaneous hot water system as they had a large family with two bathrooms in their home.

Out With The Old

The customer, following instructions the Jim’s plumbing sticker on the unit provided, proceeded to call Jim’s Plumbing to have the unit assessed for a possible solution to the hot water issue.

Thanks to Jim’s dispatching and tracking technology, this customer was able to have a plumber sent out within the hour. The plumber arrived at the customer’s door promptly and ready for work. They set to work diagnosing the old Bosch system and was quickly able to find a faulty heat exchanger. This is an integral part of any instantaneous hot water heater, and in this case, was completely irreparable.

The customer was taken through the options for a suitable replacement system, each with their own separate comprehensive quoted price. The selection was made for a Chromagen T20, specifically recommended by Jim’s Plumbing for the customers’ needs. Immediately, the plumber was able to source a new system and all relevant fittings and begin installation.

The quoted price included full installation, including a power outlet for the electric ignition system used by the Chromagen system, and all relevant upsizing of the existing gas line. This is a requirement due to the new unit needing a more solid flow of gas in order to maintain accurate water temperature and keep up with demand from the household.

The customer was extremely satisfied with the outstanding service provided by Jim’s Plumbing. A plumber arrived within an hour of their call and had been able to diagnose the problem in their old water heater, discuss replacement options, and even install a new one, all on the same day. Our customer service team likes to follow up on completed jobs for quality assurance, and this customer told our team that they would recommend our services to their friends.

No Interest Ever!* payment plan options available on hot water heater replacements to help ease any financial stress this burden may cause. If your hot water heater is leaking, or you have no hot water, we can often have a plumber to you within the hour*.

Choosing the correct hot water system can be difficult, as there are so many options to choose from; Click on the links to find out more about these systems.

15 Years of Service
15 Years of Service