Jim's Plumbing


Bosch 13P water wizard

Bosch 13P Water Wizard

This customer noticed one cold morning that they had no hot water from this Bosch 13P water heater. The customer was well aware this their current water heater may be due for an upgrade as the system was nearly 10 years old. The customer required an instantaneous hot water service as they had a large family with two bathrooms in their home.

Bosch 13P Water Wizard – Compliance Plate

The customer, following instructions the Jims plumbing sticker on the unit provided, proceeded to call Jim’s Plumbing to have the unit assessed for a possible solution to the hot water issue.

The customer was happy to of been given a within the hour time frame from the contact centre, thanks to the dispatching and tracking technology put to use by Jim’s Plumbing. This way the customer is always given the best possible timeframe and ensures speedy service every time.

The plumber arrived at the customer’s door promptly and ready for work. The plumber set to work diagnosing the old Bosch system and was quickly able to fault the heat exchanger inside the system. This is an integral part of any instantaneous hot water heater, and in this case, was completely irreparable.

The customer was taken through the options for a suitable replacement system, each with their own separate comprehensive quoted price. The selection was made for a Chromagen T20, specifically recommended by Jim’s Plumbing for the customers’ needs. Immediately, the plumber was able to source a new system and all relevant fittings and begin installation.

The quoted price included full installation, including a power outlet for the electric ignition system used by the Chromagen system, and all relevant upsizing of the existing gas line. This is a requirement due to the new unit needing a more solid flow of gas in order to maintain accurate water temperature and keep up with demand from the household.

On the same day the customer called, they had a fully qualified plumber attend promptly, diagnose the problem, discuss options and possible replacement units, and had a state of the art water heater supplied and installed complete with a gas certificate of compliance and gas line upsizing to suit.

The customer was extremely satisfied with the outstanding service provided by Jim’s Plumbing on the day and mentioned to the customer service team who follow up every completed job for quality assurance, that they would recommend the plumbing service to their friends.

No Interest Ever!* payment plan options available on hot water heater replacements to help ease any financial stress this burden may cause. If your hot water heater is leaking, or you have no hot water, we can often have a plumber to you within the hour*.

Choosing the correct hot water system can be difficult, as there are so many options to choose from; Click on the links to find out more about these systems.

15 Years of Service
15 Years of Service