Jim's Plumbing


Bosch 13P Water Wizard Pilot Light Not Working

Bosch 13P Water Wizard Pilot Light Not Working

We recently received a phone call from a customer who had seen our vans across the road recently. The customer told our booking staff that their hot water system’s pilot light was no longer working and was not re-lighting. He said because of this there was no hot water coming out of the taps or shower.

As the customer needed to get to work, he needed to have the hot water up and running for his self to shower and his family to use while he is at work.

Luckily we had a plumber able to get to the home without delay and arrive within the hour. The system was a Bosch water wizard 13P causing all the problems. The customer was correct, the pilot light was refusing to relight no matter how much the customer or qualified plumber tried to relight the unit.

All of our plumbers deal with hot water systems each and every day for a variety of different brands but do see Bosch branded hot water unit very regularly, making our plumbers fully equipped to deal with water wizards. The plumber quickly found the problem to be a faulty thermocouple.

Every single one of our Jim’s plumbing vans are fully stocked with most required parts for most systems, saving our customers and plumber valuable time.

Once the work was completed the customer asked the plumber to do a gas safety check throughout the house while he was there.

As the plumber was finished once again he then left the customer with a magnet for the fridge and placed a sticker on the hot water unit with our number 1300 068 480, for the customer to give us a call when the unit needs to be serviced next.

The next day, the customer received a phone call from our customer service staff as we do with every customer, to ask for feedback. So we can grow as a business and to make sure they were 100% happy with the service provided by both our bookings staff and the plumber how attended.

The customer was happy with the plumber and was impressed with how knowable he was about his hot water system. He also told us that he was pleased with the flexibility of payments options as he had not yet been to the bank so was unable to pay cash but instead used our EFTPOS machine which accepted his MasterCard as it does with all major card providers.

No Interest Ever!* payment plan options availableĀ on hot water heater replacements to help ease any financial stress this burden may cause. If your hot water heater is leaking, or you have no hot water, we can often have a plumber to you within the hour*.

15 Years of Service
15 Years of Service