Aquamax Gas Storage Hot Water 6340SS Faulty Thermocouple Fix
Having called a different plumbing company with no response after 24 hours the customer rang Jim’s Plumbing after recommendations from a neighbour. The customer had a new hot water system installed only a week ago – mentioning the no interest ever** payment plan they opted for. Upon calling we were able to attend within a prompt and suitable timeframe for the customer, working around the school pick up and drop off times.
Once our plumber arrived we instantly got to work, after investigating this hot water system we discovered the tank was in good condition. However, found the reason the customer was not getting any hot water was a faulty thermocouple. As our plumbers carry parts on their fully stocked vans to complete 90% of jobs straight away without having to source spare parts. We were able to replace the thermocouple straight away.
The thermocouple is a safety device. That’s main purpose is – as soon as it detects the pilot light not burning – it will cut off the gas supply leading to the pilot light automatically. This is important especially on windy days when the pilot may blow out, and you don’t want the gas to continue running when there is no flame burning on it. In this situation, as the thermocouple was faulty it would not allow the pilot light to stay ignited resulting in no hot water throughout the customer’s home.
No Interest Ever!** payment plan options available on hot water heater replacements to help ease any financial stress this burden may cause. If your hot water heater is leaking, or you have no hot water, we can often have a plumber to you within the hour*.
After replacing the thermocouple we also serviced the hot water unit and tested its gas pressures. Cleaning the burner and pilot light to ensure the unit runs as efficiently as possible. As this unit was only 5 years of age – the customer still has the comfort that the cylinder has a 10 year warranty on it with Aquamax. This is a stainless steel model meaning the tank is 50% lighter than that of a steel tank.
They do not require a sacrificial anode which is rod that is used in steel cylinders, and being a 5 star energy rating hot water heater – means it is cost effective to be run. Upon arrival, our customer also advised they were worried about some leaking taps in their laundry. Upon inspection, our plumber was also able to replace the washers quickly using the parts already ready to go in our vans.
After ringing other plumbing companies with no response to the customer’s calls – our new client was happy knowing we are able to attend 24/7. If necessary, we have mobile EFTPOS machines in our vans – and our helpful responsive call centre – 1300 058 480. Choosing the correct hot water system can be difficult, as there are so many options to choose from.